Privacy is Paramount to Us
At Raising Ace we understand the need for and are committed to protecting our customer's privacy. We absolutely will never share any information about you with any third party other than those (such as USPS for example) who require such information to complete the delivery of our products to you.
If you purchase a product from us, we request certain personally identifiable information from you on our order form. You must provide contact information such as, name, billing address shipping address, email, and telephone number for international and express orders only and financial information such as, type of credit card, credit card number, CCV number & expiration date. If you want to order a product for a gift recipient, we will also request for that person's name and shipping address. Raising Ace LLC will not store this information and will only use it for the sole purpose of completing this order.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
You may give us your email address if a product is currently out of stock. We will then contact you via email to inform you that the item is available again to purchase.
Links to Other Sites
This Web site may contains links to other sites (such as blogs) that are not owned or controlled by Raising Ace LLC. Please be aware that we, Raising Ace LLC, are not responsible for the privacy practices of other sites. We encourage you to be aware when you leave our site of the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies only to information collected by this Web site (www.RaisingAce.com). Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to Raising Ace.
Social Media Widgets
Uses of Information
If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe. Please see the "Choice and Opt-out" section.
We will send you strictly product-related announcements on rare occasions when it is necessary to do so. For instance if we have a product related issue, we might send you an email. Generally, you may not opt-out of these communications which are not promotional in nature and are for the sole purpose of informing you of crucial product information. (Example: product recall information.)
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
We use an outside shipping company to fulfill orders and Paypal Web Payments Pro to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
In certain situations, Raising Ace LLC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
If Raising Ace is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at CustomerCare.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information. IP addresses are tied to personally identifiable information to help prevent fraud.
Secure Transactions on our Web site
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). All of our credit card transactions are processed by PayPal Web Payments Pro, a leading provider of internet-based transaction services. The charges on your credit card statement will appear as "Raising Ace LLC".
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at Customer Care.
Access to Personally Identifiable Information
Upon request Raising Ace LLC will provide you with information about whether we hold any of your personal information. If your personal information changes, or if you no longer desire our service, you may [correct, update, amend, delete/remove, ask to have it removed from a community forum or testimonials on our site by making the change on our “My Account” page or by contacting us by postal mail at the contact information listed below. We will respond to your request to access within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at Customer Care. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
No Unsolicited Correspondence
Raising Ace does not make unsolicited phone calls, or send unsolicited email or postal mail. We will never send you correspondence unless
- you are on our mailing list, or
- it is required to complete your transaction.
Email is sent to confirm your order, to notify you about backorders, and to supply you with the tracking number for your shipment. We only contact customers by phone when there is a question regarding an order. If you ever receive any unsolicited contact from us, please e-mail Customer Care so that we can make sure that there is no further unprompted contact.
Changes in this Privacy Statement
If we decide to change our privacy statement, we will post those changes to this privacy statement, the page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this statement, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
Contacting Raising Ace
If you have any questions about this Privacy Notice, the policies of this site or your interaction with Raising Ace, please don't hesitate to contact us.
Last update: 11/15/16